Open Government Data and Public Integrity: Evaluating Citizen Grievance Redressal Systems

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DOI https://doi.org/10.55923/lentera.v3i1.1
Wahyu Handayani 1 , Dian Hidayat 2 , Tri Purnomo 3 , Eko Kurniawan 4
1Faculty of Engineering, Universitas Gadjah Mada , 2, 3, 4Department of Computer Science, Institut Teknologi Bandung
1 wahyu.handayani@ugm.ac.id , 2 dian.hidayat@itb.ac.id , 3 tri.purnomo@itb.ac.id , 4 eko.kurniawan@itb.ac.id

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Municipal open data and digital grievance channels are widely deployed to foster responsive civil service delivery. This study conducts a longitudinal assessment of 12,000 grievance tickets across three metropolitan centers, demonstrating that response timelines directly correlate with citizen satisfaction and municipal budget transparency ratings.
Issue Vol. 3 No. 1 (2024)
Section Articles
Pages 1-15
Published 2024-06-30

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